Setting the Stage: Patient Satisfaction Begins at Check-In patient satisfaction check inHave you ever tried to put yourself in the shoes of a patient who is experiencing the environment of your agency or clinic for the first time, and tried to absorb the degree of patient satisfaction which might be generated by that “first impression”?   For any public health agency or behavioral health clinic, this first impression ... Read more...

Pyramid Power: EHR Support and On-going Training Set Apart the Best from the Rest pyramidA recent study by the American Journal  of Managed Care reported in January of this year that nearly 75% of EHR users are not maximizing the full value of their system.  Much like most of us utilize very little of the capabilities and capacity of our smartphones, so, too, the profile of the average EHR ... Read more...

The Tweets Heard Round the Medicare and Medicaid World: Spotlight on CMS Administrator Seema Verma Seema Verma, CMMS DirectorCenters for Medicare and Medicaid Services director Seema Verma is drawing the spotlight to changes coming to MACRA (Medicare Access and CHIP Reauthorization Act) with a series of declarative Twitter posts. And Tweets and re-Tweets are resounding.   For example, here’s one of her latest: But the Tweet truly heard ‘round the Medicare and Medicaid world (according to number ... Read more...

Public Health and Behavioral Health Agencies in Dark Ages with Fear of The Cloud fear of cloudToo many public health and behavioral health agencies are paralyzed by fear in making the jump to cloud-based Healthcare Information Technology (HIT), and find themselves subsequently stuck in the Dark Ages, while agencies around them are zooming light-years ahead into this New Age of Enlightenment.   Some of fear-based reasons for not switching can be seen in: Complacency Staying ... Read more...

The Effects and Hazards of E-cigarettes (Guest Blog by Rebecca Williams, MHS, PhD) e-cigarette poison control center calls“The Effects and Hazards of E-cigarettes: How and Why Public Health Departments Should Inform Patients Now” Because there is still the effect of “the jury is out” about the very specific long-term effects of e-cigarettes, it’s important that public health advocates and doctors communicate with their patients about counteracting the marketing that they’ve seen, that this ... Read more...

Patagonia Health Makes Top 10 Most Trusted EHR Vendors List Insights Care AshokPatagonia Health made the list of InsightsCare’s 10 Most Trusted EMR-EHR Solution Providers of 2017. Considering that Patagonia Health’s number one goal is 100% customer reference ability, this means a lot!   Ashok Mathur, CEO and Co-founder of Patagonia Health spoke to InsightsCare about his inspiration and dedication. When he tells the story of Patagonia Health’s first ... Read more...