Why UI Design Matters in EHRs
When selecting an Electronic Health Record (EHR) system, healthcare organizations often overlook one critical factor: the user interface (UI). A well-designed UI directly impacts efficiency, staff satisfaction, and even patient care. Two important aspects of UI design are usability and learnability. While related, these terms highlight different user needs and can sometimes be at odds. The key to a successful EHR user experience is striking the right balance between them.
What is Usability in EHR Systems?
EHR usability refers to how effectively users can achieve their goals within the system. A highly usable EHR allows staff to quickly and accurately complete tasks such as documenting patient encounters, submitting claims, or checking lab results.
Key Features of Usable EHRs
- Intuitive workflows that mirror real-world tasks
- Consistency in design patterns
- Clear navigation that helps users know where they are and how to return
- Error prevention and helpful alerts
When EHR usability is strong, clinicians spend less time struggling with technology and more time focusing on patient care.
What is Learnability in EHR Systems?
EHR learnability focuses on how easily new or occasional users can understand and use the system without extensive training. This is especially important for tools like patient portals, which patients may only access occasionally.
Characteristics of Learnable EHR Systems
- Intuitive navigation for first-time users
- Built-in prompts or guided walkthroughs
- Resources for staff, like educational webinars and learning paths
- Simplified visual display and layouts with only the most essential features
A learnable EHR system is ideal for novices or patients who need to use healthcare technology without barriers.
Usability vs Learnability: Striking the Right Balance
While usability and learnability are related, they don’t always align. For example, an app that is easy to learn may rely on step-by-step prompts that become tedious for daily users. On the other hand, a system optimized for usability may require a learning curve before it feels efficient.
The most effective EHR user interfaces balance both. Staff benefit from training and documentation that make long-term use seamless, while patients and occasional users need quick, intuitive access from day one.
Why Patient Portals Must Prioritize Learnability
Patient portals are a prime example of why learnability matters. Unlike staff, patients rarely use the system daily. Patients are less likely to engage if navigation is confusing or requires outside training.
- Easy-to-learn portals increase patient engagement.
- Users can complete intake forms, review visit summaries, and send secure messages without frustration.
- Improved access supports better self-management for chronic conditions.
This highlights the need for healthcare organizations to prioritize patient portal usability alongside staff-facing EHR systems.
Best Practices for EHR User Interface Design
To create a UI that balances usability and learnability, EHR systems should follow universal design principles:
- Universal UI Design Factors
- Users find the system logical and easy to follow
- The design remains consistent across modules
- Users feel in control of their actions
- Navigation is clear, with easy paths forward and backward
By following these principles, organizations can avoid digital burnout and ensure their EHR system design supports both patients and staff.
Building Better EHR Experiences
Healthcare organizations must evaluate both EHR usability and learnability when selecting or upgrading systems. The right balance ensures staff can use the EHR efficiently while patients can engage confidently through intuitive patient portals. A strong user interface design not only improves workflows but also enhances patient experience and reduces staff frustration.
