Enhancing Patient Engagement
Before the Visit: MyHealth Patient Portal
Reduce your patients’ wait times for check-in by offering the MyHealth Patient Portal. Patients can verify information and pre-check in for appointments from any smartphone, tablet, or computer, enhancing efficiency and increasing their overall satisfaction. With the MyHealth Patient Portal, patients can:
- Self-schedule appointments
- Complete Electronic Patient Consent forms for self-check-in
- View and scan documents and complete all necessary forms ahead of appointment
Before the Visit: Appointment Reminders and Recalls
- Keep patients engaged with surveys, office closure updates, and other announcements
- Give patients the ability to confirm or cancel appointments via HIPAA-compliant text, email, or phone messages
- Automate appointment reminders based on patient communication preferences
- Get important information to patients that meet specific criteria such as program enrollment, medications, labs, and diagnoses with our messaging filters
- Send messages in either English or Spanish
During the Visit: Patient Kiosk
Simplify the check-in process for your patients and minimize their in-person wait times by pairing our MyHealth Patient Portal with a kiosk. Your practice configures the check-in questionnaire, which can be made specific to your patient’s appointment type.
During the Visit: Telehealth
Leverage our telehealth app to deliver care to your clients without being in the same physical space. Seamlessly communicate with patients through our telehealth platform, embedded within our EHR. Here are a few key benefits that improve the patient experience:
- Instant-access appointment links, with no downloads required
- Patient reminders for telehealth appointments with texts or calls
- Accessibility for individual or group telehealth meetings
- Shared screen for patients to go over their treatment plans with their clinicians
After the Visit: MyHealth Patient Portal
After the visit, clients can access the MyHealth Patient Portal from any device with an Internet connection and a browser to:
- Request, confirm, cancel, or reschedule future appointments
- View health summaries, medications, diagnoses, labs, and test results
- Send HIPAA-compliant messages to their healthcare providers
Patient Portal to Simplify Check-In and Communication
Streamline the check-in process, reduce wait times, enhance client-provider communication, and improve patient satisfaction with our EHR-embedded patient portal.
Easy-to-Use, Integrated EHR Solutions
Securely manage patient health information with our all-in-one EHR, practice management, and billing solutions for public health and behavioral health.
FEATURED CASE STUDY
Multiple Organizations Report Benefits From Appointment Reminders and Recalls
After implementing the appointment reminders and recalls feature, health organizations reported improved staff efficiency, decreased departmental expenses, fewer no-shows, and improved patient perception.
“The app is very easy to use, as are the other parts of the EHR system. Once we got the instructions for set-up, it was quite self-explanatory.” – Elizabeth Buffaloe, Halifax County Public Health
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