Posted By Dayna Riddle On April 26, 2024
Patagonia Health Wins Gold Award for Sales and Customer Service
Patagonia Health proudly announces our 9th consecutive Stevie Award for Sales and Customer Service. Out of thousands of nominations from organizations of all sizes, we were given the Gold ranking in the technology category as the best in customer service.
This year, we were awarded due to our commitment to customer service in every aspect of our business, including finance, development, sales, and support. At Patagonia Health, we are dedicated to providing white-glove service to those we serve in public and behavioral health – so they can focus on serving their communities.
A few of the changes based on customer feedback we implemented last year:
- Our development team created the Contactless Patient Experience app for our customers who needed secure communication between patients and their care team.
- Our support team rolled out a new support widget that allows users to easily search for how-to articles and attach screenshots to tickets without having to log on to a separate support portal.
- Our customer engagement team added a handoff process for new customers, moving from implementation to customer engagement and support. During this transfer, they set expectations and ensure users are fully supported after “go-live.” This is in addition to creating additional educational webinars, system training sessions, and quick guides.
- Our operations team developed a new process that accelerates the speed and organization of new projects by tracking each step from start to finish.
- Our client sales team fine-tuned the renewal call format to include our customer experience team to create a holistic experience for our customers.
- Our accounting team changed our invoicing process to enhance customer accessibility through digital invoicing.
One Stevie Judge notes, “[Patagonia Health’s] responsiveness to regulatory changes… showcases its agility and commitment to supporting customers in navigating evolving healthcare landscapes.”
Patagonia Health prides itself on standing out due to our 100% customer satisfaction and reference-ability goal. To us, it’s not just something we say– it’s something we do in every area of our business. When our customers share feedback, we listen and make actionable changes. We believe that the reason our company has grown so rapidly each year is because of this differentiator from other EHR vendors.
Another Stevie Judge said, “I believe Patagonia Health has truly put themselves in the customer’s shoes and think about [their] problem[s].”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. Patagonia Health is proud to be recognized alongside some of the top companies in the country in sales and customer service.
“We are very excited to receive the Stevie Award again for the 9th consecutive year,” says Don Sargent, Vice President of Customer Experience at Patagonia Health. “It’s a testament to the dedication of our team who consistently go above and beyond to deliver exceptional service. This recognition reaffirms our commitment to excellence and motivates us to continue raising the bar and ensuring our customers receive nothing but the best service.”
See what other awards Patagonia Health receives each year by visiting our awards and achievements page.
About Patagonia Health, Inc.
Patagonia Health designs technology solutions specifically for public and behavioral health. We are committed to delivering award-winning service from implementation to ongoing training and support. For more information about our federally certified software, contact us today.