When there are so many EHR solutions out there, it can be hard to tell them apart. Patagonia Health’s integrated EHR, Practice Management, and Billing solution is proud to stand out, as our system is designed specifically for public health and behavioral health organizations.
User Training
Our team is dedicated to building relationships with our customers and providing full support even after implementation. We offer advanced user training groups for both behavioral health and public health professionals where peers can discuss how to optimize our solution to meet ever-changing requirements in the healthcare industry. These groups are a perfect opportunity to learn advanced features and share best practices with others who use our solution.
Billing Training with Specialists
We have Certified Professional Coders on staff (billing experts) who offer step-by-step training to your billing staff. We understand what you do in billing, and our specialists make sure you can utilize our solutions to make your workflows and billing processes seamless.
Fully Integrated Clearinghouse
Say goodbye to third party fees – our solution includes a fully integrated clearinghouse. Our system helps create coding for claims and sends them to our internal clearinghouse to be sent to the payer. Any errors or rejections of those claims come back from the clearinghouse straight into the EHR. In addition, our system includes Eligibility Verification and Electronic Remittance Advice (ERA).
Award-Winning Customer Service
Lack of customer service is one of the biggest complaints we hear from users of other systems. With Patagonia Health, you have a true partner who listens and works collaboratively with you to optimize your experience. Our customer support team has won industry-best awards consecutively since 2015. We commit to being with you every step of the way – from demo to implementation to your every day work serving your community.
Fixed Rate Pricing Model
Other vendors love hiding fees – hosting fees, claim fees, hardware fees, 3rd part clearinghouse fees… the list goes on. While the price you see initially looks nice, your bill will probably not match your expectations. At Patagonia Health, you can rest assured your monthly bill will always be the same. There are no transaction fees here, as the price you are given upfront is the price you pay.
Certified and Secure
- HIPAA Compliant
- HITRUST Certified
- ONC Promoting Interoperability Certified
- Up-to-date on latest Cure’s Act rules
- Cloud-based
- Role-based Access Control functionality (RBAC)
- HL7 Standard Capable
