We believe that EHR training doesn’t stop after go-live. That’s why Patagonia Health has additional training opportunities for our customers after implementation, in the form of User Groups.
EHR User Groups
Prior to go-live, users are focused on learning and practicing the basics of their day-to-day job. However, after 2-3 months of using their EHR, users may have more specific questions about the deeper functionalities of our solution.
In addition to monthly training webinars with our active support team, we provide assistance in on-site or remote EHR User Groups. They are a perfect opportunity for our customers to learn advanced features and share best practices with their peers.
EHR User Groups for Patagonia Health customers are one to two-day sessions conducted with peers from nearby health organizations, led by Patagonia Health experts. We offer sessions that cover a variety of administrative and clinical topics, including but not limited to:
- Filing secondary claims
- Billing reports
- Debt set-off
- Working denials/resubmission
- Electronic prescription: advanced tricks and tips
- Lab results and orders
- Maternal Health workflow (for public health)
To maximize the value of new EHR software, users need an opportunity to learn on an ongoing basis.
Health Director User Groups (HDUG)
We realize that in public health, EHR systems must continue to evolve to meet ever-changing requirements and demands. In order to make sure our solution is keeping up with your needs, Patagonia Health runs state-specific EHR User Groups, created for leaders in Local Health Departments (LHDs).
Customer satisfaction is our top priority, and we want to ensure the value of your EHR, Practice Management, and Billing solution is maximized over time.
“The focus groups are really important. I enjoy going to share what I know with the other counties and get information from them.”
Cindy Evans, Central Billing Manager, Appalachian District Health Department.