Our award-winning customer service is one of the things that set us apart from other EHR companies.
With Patagonia Health, you have a true partner who listens and works collaboratively with you to optimize your solution. We believe in providing excellent service, so in addition to investing in our product, we continue to invest in top-notch people. Our customer support team is with you every step of the way from implementation to on-site, in-person training and ongoing support.
We understand your workflow because we have visited customer sites and we respect the nuances of each organization. This allows us to provide customized recommendations and quickly resolve issues. Through collaboration with customers, we’ve created an active Health Directors User Group to help us stay up-to-date on our customers’ needs and concerns so we can tailor our products accordingly.
What you need to know about our free, unlimited customer support:
- Our response time is a few hours (at most).
- The vast majority of issues are resolved during the first call, but we’ll take as many as we need to address your concern.
- Troubleshooting and fixing issues usually takes place within 24 hours. Critical issues are fixed even faster.
Our user-friendly ticketing system allows you to open support requests from within the application. Users don’t have to call a 1-800 number or send an email. While accessing the EHR, they can quickly send a message to Patagonia Health’s support team and get a response right away.
And since our product architecture is web-based, you can expect incremental software releases every six weeks.