Company Overview

Patagonia Health Inc. is a healthcare software supplier that has built a cloud and apps-based software solution. The solution includes an integrated, federally-certified, Electronic Health Record (EHR), Practice Management (PM) and Billing software. The company’s mission is to solve two major barriers to EHR adoption—usability and cost—and address customers’ number one problem: billing. Patagonia Health’s one-of-a-kind apps-based system represents a paradigm shift in the EHR software industry, and its highly-intelligent solution uses sophisticated technology that is extremely easy to use. Innovative and unique apps provide timely data for organizations to improve workflow, streamline operations and take their organizations to the next level.

Patagonia Health is a rapidly growing company with a new and unique product offering in a growing market segment. We are always seeking to expand our team with dedicated, energetic individuals. Our current openings are listed below.

Position: Senior Training Specialist

We are looking for technical trainers with experience with Electronic Health Records (EHR), Practice Management (PM) and Billing software. Strong preference to individuals with Behavioral Health experience. Opportunity is to participate in the end-to-end implementation and training process of Patagonia Health EHR, PM and Billing system. Patagonia Health has strong focus on achieving 100% customer reference-ability so the Training Specialist position is very important. We need people who can foster strong customer relationships, learn in a fast-paced environment, and can take ownership of their customer training projects.
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Position: Senior Technical Business Analyst

(Cary, NC) Work with healthcare professionals to gather user requirements to develop use cases and user-centered stories for healthcare software development. Create use cases by specifying actors, normal workflow flow, sub workflow and alternative workflow. Work closely with the Vice President of Customer Experience and Chief Enterprise Architect for product design. Read and understand the CMS (Center for Medicare and Medicaid Services) regulation documents. Read and understand the individual state DHHS regulation documents. Create customer requirements into Business Requirements Documents (BRD) and System Requirements Document (SRD) use test cases and for test product design development using Agile Development Methodology with SCRUM. Conduct user acceptance testing. Create work flow diagrams and write test cases for the requirements. Explain concepts and detailed requirement to development team. Assist the development team create wireframe diagrams following usability principles. Review wireframe diagrams and early prototype with customer. Gather feedback for review with development team. Review final implementation with development team. Train support and training teams on the feature. Answer questions about the feature for customers or support team; and create and update product release notes.

Requirements: Master’s degree (or foreign equivalent) in Computer Science, Electrical Engineering, Computer Engineering, Mechanical Engineering, Industrial Engineering, or a related field plus two (2) years of experience in the job offered or a related position in Business Analysis with a healthcare software products company. Must have two years of experience with Business Requirement Documents (BRD), System Requirements Document (SRD) for Agile software development methodology with SCRUM, and MS Visio or Balsamiq.

Resumes to: Chief Customer Officer, Patagonia Health Inc., 15100 Weston Parkway, Suite 204, Cary, NC 27513. Send resumes to Must reference “Senior Technical Business Analyst” when applying.