Have you struggled with poor customer service from EHR vendors before? You’re not alone. One of the number one complaints from EHR users is a lack of adequate support.
Our award-winning customer service is one of the things that set us apart from other EHR companies.
We understand your workflow because we have visited customer sites and respect each organization’s nuances. This allows us to provide customized recommendations and quickly resolve issues.
Award-Winning Customer Service
We have won industry-best awards for our customer service every year since 2015. We are passionate about providing a US-based support team that is with you every step of the way, from implementation to training and ongoing support.
Collaborative User Groups
To maximize the value of new EHR software, users need an opportunity to learn on an ongoing basis. That’s why we offer in-person or remote user groups, led by Patagonia Health experts, to maximize comfortability with our system.
Additionally, we offer user groups specifically for Health Directors in public health to help us stay up-to-date on our customers’ requirements. For our customers in behavioral health, our Clinical Director is available to collaborate on case-by-case workflows and provide insight on improvements.
Since our product is web-based, you can expect incremental software releases every six weeks.
User-Friendly Ticketing System
Our user-friendly ticketing system allows you to open support requests within the system. Users don’t have to call a 1-800 number or send an email. While other vendors have a 48-hour standard wait policy before responding to ticket requests, you can expect a rapid response from Patagonia Health.
Patagonia Health is proud of our 98%+ renewal rate. Customers stay with us because of:
- Ongoing training, even after going live
- Responsive email and ticket support (No minimum wait time for ticket requests!)
- U.S.-based phone support
- Your own dedicated project manager and account manager
- Software releases every six weeks
