Company Overview:

Patagonia Health Inc. is a healthcare software supplier that has built a cloud and apps-based
software solution. The solution includes an integrated, federally-certified, Electronic Health
Record (EHR), Practice Management (PM) and Billing software. The company’s mission is to
solve two major barriers to EHR adoption, usability and cost, and address customers’ number
one problem: billing. Patagonia Health’s one-of-a-kind apps-based system represents a
paradigm shift in the EHR software industry, and its highly-intelligent solution uses sophisticated technology that is extremely easy-to-use. Innovative and unique apps provide timely data for organizations to improve workflow, streamline their operations and take their organizations to the next level.

Position: Customer Support Specialist

We are looking for committed and driven individuals who can contribute to a fast moving
company while strengthening their skills and building their resume in latest technologies. The
environment is collaborative and highly dynamic.

Job Location: Cary, NC

Full Time position

Description:

We are looking for support professionals with experience in supporting Practice
Management and Billing software. Opportunity is to participate in the end-to-end support and
implementation process of Patagonia Health EHR and Practice Management/Billing System.
Patagonia Health has strong focus on achieving 100% customer reference ability so the support
position is very important. We need people who can collaborate, take ownership & provide
excellent customer service. Looking for energetic individuals with a persistent, innovative and
can do attitude.

Support Responsibilities:

  • Provide online technical support for customer issues for Practice Management and
    Billing System
  • Write knowledge-base articles and contribute tips to monthly newsletter
  • Gain thorough understanding and knowledge of Patagonia Health Billing System
  • Conduct educational webinars and online customer training as needed
    Skills and Qualifications:
  • Previous experience with Practice Management/Billing System required
  • Experience with claims submission, claims processing, claims payments/denials
    required
  • Understanding of 837 and 835 file formats and adjustment codes preferred
  • Previous customer support and online training experience required
  • Strong communication skills and good computer skills
  • Experience working in a medical practice, public health department or behavioral health
    agency an asset
  • Knowledge of Healthcare IT products highly preferred
  • Bachelor’s Degree required

Compensation:

Commensurate with knowledge and experience

Contact:

Send resume or inquiries to don@patagoniahealth.com

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