Posted By Fuller Harvey On October 24, 2017
Results of the 2017 HEALTHCARE IT NEWS “EHR Satisfaction Survey” indicate a move in the positive direction for respondents in feeling that their providers and not only listening to their concerns but are also evolving their systems in responsiveness to user feedback – in other words, EHR customer satisfaction is on the rise. “It is a sign that innovation is taking hold among some products, and that certain EHRs are maturing into systems that users can appreciate,” writes Mike Millard, noting: “After years of frustrations, (the) user wish-list turns positive.”
Nearly half (47%) of respondents to the 2017 indicated they would score their system “eight” or higher (on a scale of 1-10) in answering, “What was your overall satisfaction with the EHR system?”
Accessible, friendly customer service and on-going training enhances users satisfaction with their EHR. System developers like Patagonia Health have award-winning customer service being provided at an echelon which is proactive in its responsiveness, (for example via their Health Directors User Group) – rather than being simply reactive to user difficulties. Patagonia Health and other web-based providers are able to maintain technological advancements with a regular schedule of incremental software releases, and free continuing education of current users via webinars is part of a progressive EHR culture – all of which contribute to user satisfaction.
Happy users mean happy clinics.
And happy clinics are not only productive clinics, they also make the world a better place.
What is YOUR satisfaction with your EHR? If you aren’t happy, perhaps it’s time to find a different EHR family which will hear you and respond to your needs. “Come on. . . .Get Happy!” As the 2017 Healthcare IT survey shows: It’s possible!