Millennials: Customer Service Change-makers Customer Service Millennials{Note:  This is the third installment a blog series spotlighting the impact the Millennial generation is having – and will continue to have – on healthcare.} “Established healthcare companies and brands could lose their consumer base to new entrants that better understand what Millennials are looking for,” states  Lynn O’Conner Vos (CEO of Grey Health Group/KANTAR) ... Read more...

Millennials: Technology Change-Makers Millennials Technology Change Makers{Note: This is the continuation of a blog series which will spotlight the impact the Millennial generation is having – and is predicted to have – on healthcare.  We’ll take our cue from millennials themselves and not limit ourselves to the number in the series . . . we’ll go where the series leads us.} Technology:  ... Read more...

Millennials and Healthcare – Get Ready! millennials health care change makersAmidst all the hot topics swirling in the health care arena – “Meaningful Use/MIPS”. . . “FPAR” . . . “Opioid Crisis” – one topic off the radar from “bureaucratic speak” has caught our eye:  the impact the generational cohort known as “Millennials” is having on every level of the sector.  As such, Patagonia Health ... Read more...

The Coffers are Open: EHR Funding Op for NC Behavioral Health Agencies – Is Your State Next? EHR fundingA treasure chest has been found in the behavioral health landscape of North Carolina – Is your state next?   As healthcare agencies and healthcare authorities across the nation are recognizing the value of transitioning to an electronic healthcare record system, funding agencies are waving their pom-poms in encouragement and opening their coffers to continue the transitions.  ... Read more...

Avoiding Analysis Paralysis When Selecting an EHR too many choicesThink back to the grocery shopping experience of our childhood:  the cereals were a “section” – not an entire aisle.  We chose between Cheerios.   But can you guess how many kinds ... Read more...

Having the Right Tool at the Right Time In our last blog, we encouraged agencies who were beginning the process of implementing an electronic health record (EHR) system  to “Find Your Driver”:  to identify the one key person in your system who believes in the idea of what an EHR platform could do, believes in the people providing support behind the system – ... Read more...